Frequently Asked Questions

Orders & Shipping

Q: What are your opening hours?
A: We are open Wednesday to Friday, 9 AM-2 PM Pacific Time.
 
Q: Help! I need to change my order!
A: We're so sorry to hear you want to change something in your order. Unfortunately, we cannot change your order once it is placed and confirmed, whether it's a product change, address change, or a cancellation request.
If, however, you only need to apply for a discount code that you forgot to apply at checkout, reach out to us at hello@allsmalls.com with the discount code, and we'll take care of you.
 
Q: How long will it take to receive my order?
A: Orders typically ship within 1-2 business days after the order has been placed. Friday afternoon and weekend orders typically ship out on Mondays. For standard shipping, orders within the continental U.S. should arrive within 5-8 business days. For those of us in a hurry, rush shipping should arrive within 3-4 business days, and overnight should arrive in 1-2 business days. Overnight orders must be placed before 12pm to ship out the same day. Overnight shipping is not available between Friday afternoon and Monday morning.
 
International orders should arrive within 7-10 business days. Note, we do not ship to international PO boxes.
 
To note, around holidays / holiday weekends, our order fulfillment times may be slightly delayed given the order volumes. 
 
Q: Where's my order?
A: Note that orders ship within 1-2 business days after being placed. Friday afternoon and weekend orders typically ship out on Mondays. Once your order has shipped, you’ll get a shipped order email including a tracking number. 
 
Q: My tracking # hasn’t updated in a couple days. What’s going on?
A: Don’t fret! Your tracking number may take 1-2 business days to update from pre-shipment status.
 
Q: My tracking # says the package was delivered, but I can’t find it anywhere. What should I do?
    • Check your mailbox! Our shipments come in simple envelopes - about the size of standard printer paper - so they typically fit in mailboxes (depending on how many items were in your order).
    • If the package isn’t in your mailbox, check with a friendly neighbor, doorman, or a well-meaning roommate, partner, who may have received the package on your behalf without letting you know.
    • While we can’t take responsibility for shipments that have arrived but are misplaced, we do find that they materialize quite quickly!

Fit Guide

Underwear size chart

  Smalls 1 Smalls 2 Smalls 3 Smalls 4
Ladies Pant Size (US) 0 - 2 4 - 6 8 - 10 12 - 14
Taille De Pantalon (FR) 30 - 32 34 - 36 38 - 40 42 - 44
Waist in Inches 22 - 23 24 - 25 26 - 28 29 - 31
Hips in Inches 30 - 32 33 - 35 36 - 38 39 - 41

 

For our Fannies who love the Teeny this chart should be pretty plug ’n play. However, if the Hipster is more your style, you have beautiful curves, or you prefer a looser, more forgiving fit, we suggest you size up for more coverage.

Try-On Tips

Our items go directly on skin so please refrain from trying on with self-tanner, lotion, oil or fragrance on your skin. When it comes to something delicate, best to play it clean until you’re 100% sure you’re keeping it - for all of our sakes.

Underwear: Please try on all underwear over top of your own underwear or pair of tights. We don’t want to wear someone else’s underwear and would guess that you don’t either.

Q: When will you offer my size?

Inclusivity is really important to us, and we’re working to expand to a wider range of sizes in the future. If you have any feedback about the fit of our currently offered sizes or ideas on how we can make the best product for you, please send us an email at hello@allsmalls.com with the subject line “Expanded Sizing.”

Q: What is Smalls Underwear made of?

A: We are proud to offer the perfect 100% cotton panties. The fabric, the trim and the sewn in tag are all 100% cotton. 

Wear, Care, & Replenish

Wear: With underwear ... listen to your mom: change it daily. End of story. 

Care: We at smalls want your laundry to be simple. We have aimed for a delicate touch and look but a no-fuss care routine. Smalls underwear should be washed on cold and tumble dried on low. To keep your panties strong and lasting long, don't use chlorine bleach. But check out our blog for another way to keep you Smalls white and bright!

Replenish: Our underwear has a shelf-life of about 12 months with good wear and care. If it’s fraying, stained, stretched out, or has holes well, that’s probably enough said. Our philosophy? Out with the old, in with the new because why hold on to old underwear?

Accessibility

At Smalls we are committed to ensuring our website is accessible and navigable to everyone on desktop and mobile. Our commitment to accessibility is ongoing, and we will continue to both assess and make improvements to our online experience in an effort to create a user-friendly experience for all consumers.

If you are experiencing any difficulty navigating our site or have suggestions on how we can do better, please send an email to hello@allsmalls.com with the subject line “Accessibility.”

@allsmallsla